|Tourism is not a '9-5' business!|
|Monday, 25 August 2008 11:24|
This past Friday, I traveled to Ft. Lauderdale on Spirit. Because of the bad weather in Florida, all the flights were delayed. It was a painful 6-hour delay. The departure room was almost full with Spirit, Continental. American and Bahamasair passengers.
What is so amazing is the Oasis store in the precleared lounge. Firstly, there are three roll up chain doors. The whole time, only one was open and not even up all the way. The other two were closed. Secondly, throughout the afternoon, the store closed two or three times for short periods. But what really got my attention so much was that at 4.55pm, the store closed it’s doors, the girl counted her money and left.
The precleared lounge was full of people; some of them there for over 7 hours and the store was closed. Everybody was hungry and the small coffee store only had hog dogs. I’m sure Oasis could have sold all their cookies, chips, candy etc. But no, it closed up right on time.
Surely it would be in the interest of the store to stay open and sell its goods while it has a captive clientele. And in the precleared lounge, I do mean captive!
If you’re going to do a business in this lounge, either do it right or don’t do it. This is the travel business, you cannot operate on a 9-5 schedule, you have to be open when the customers are there.
Newer news items:
Older news items: