|Customer Service Guru returns from attending world-wide customer service conference|
|Wednesday, 30 September 2009 12:09|
FREEPORT, Grand Bahama -- Customer service is not dead! Customer satisfaction! Today everyone is talking about it—customers demand it. But how do we deliver it? Performance, speed and efficiency, is the order of the day.
Minna Outten Winters, Customer Service Guru, spent the last ten days in Minnesota, Minneapolis attending and participating in a Service Culture World Conference held by the renowned Service Quality Institute organization. SQI is a major designer and publisher of high quality customer service instructional systems.
She obtained among other things, the certification of Certified Customer Service Trainer (CCST) title at this fast-paced world-conference where many new concepts were introduced to the customer service market. But the key focus was the customer!
Many companies, organizations, government agencies are in the throbs of poor customer service. The aged-old adage that the, “customer is king,” was driven home. As long as there will be businesses, there will be the need for customer service. Jeff Immelt, CEO of General Electric said and I quote, "The only job security is a satisfied customer." End quote. Excellence in customer service is not something that you can take off the shelf; but a performance that you have to do over and over again.
Customer service is not a meaningless sentence in a corporate mission statement. As marketplace competition continues to intensify, it is a matter of business survival.
Your name is your identity. A person’s name is a precious possession. It carries more significance than any other word. A name does more than make someone stand out from the other faces in the crowd. It helps define a person to the outside world. People also love to hear their own names. The program Remember Me teaches you just that. Just visualize you standing in front of a service provider and she uses your name immediately. We have specific programs for, supermarkets, care givers, such as hospitals and car washers.
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